Applies to: Room Bookings, Reservations, and Services offered via [Your Hotel Name] website.
At [Kisar Baltistan Hotel], we strive to provide each guest with a smooth, honest, and fair experience. We understand that travel plans can change, which is why we’ve created a clear and transparent Refund and Returns Policy to guide how cancellations, changes, and refunds are handled for all bookings made through our website or directly with us.
🔁 1. Reservation Cancellation Policy
We allow cancellations under the following terms:
✔️ Free Cancellation Period
- You may cancel your reservation for free up to [24–72 hours] before your scheduled check-in time.
- Full refund will be issued to the original payment method.
❌ Late Cancellation / No-Show
- If you cancel less than [24 hours] before check-in or fail to arrive (no-show), one night’s charge or a percentage of the total booking (e.g., 50%) may be deducted as a late cancellation fee.
- The remaining balance (if any) will be refunded.
🛏️ 2. Refund Eligibility Criteria
Refunds are provided only under the following conditions:
| Scenario | Eligible for Refund? | Details |
|---|---|---|
| Cancellation before cutoff period | ✅ Yes | Full refund to original payment method |
| Cancellation after cutoff period | ⚠️ Partial (conditions apply) | Subject to cancellation fee, balance may be refunded |
| No-show without any notice | ❌ No | Entire booking amount is non-refundable |
| Early check-out during stay | ⚠️ Partial (case-by-case) | Based on number of nights used, admin charges may apply |
| Room issues due to our fault | ✅ Yes | Full or partial refund depending on the issue and its resolution |
| Force Majeure (natural disaster, etc.) | ⚠️ Case-by-case | We may offer credit, partial refund, or reschedule option |
🔄 3. Booking Modifications
- Date changes can be made subject to availability and without extra charges if requested at least 24 hours before check-in.
- Price differences due to seasonal rates or room upgrades must be paid by the guest.
- If we are unable to accommodate a date change, our standard cancellation policy will apply.
💳 4. Refund Processing Time
If a refund is approved, it will be processed through the original payment method (credit/debit card, bank transfer, or e-wallet).
- Refund processing time: 5–10 business days
- A confirmation email will be sent once the refund is initiated
Please note: Refund processing time may vary depending on your bank or payment provider.
📧 5. How to Request a Refund
To initiate a cancellation, refund, or date change request, please contact us directly through one of the following:
- 📧 Email: [kisarbaltistan@gmail.com]
- 📞 Phone: [+92-347-5152624]
- 📍 Visit: [Kisar Baltistan Hotel, Shangrilla Road, Kachura Skardu]
Include:
- Your name
- Booking ID / Reference Number
- Check-in date
- Reason for cancellation/refund
We’ll respond within 24 hours with your refund eligibility and next steps.
📝 6. Exceptions & Special Circumstances
- In the case of extreme weather, travel restrictions, or emergencies (force majeure), we may offer rebooking, voucher credits, or partial refunds at our discretion.
- Group bookings and long stays (more than 5 nights) may have custom cancellation terms outlined during booking.
❗ 7. Non-Refundable Conditions
Refunds will not be issued for:
- Guests asked to leave due to violation of hotel policies (e.g., smoking, damage, misconduct)
- Services booked and not used (e.g., unused breakfasts, optional tours, etc.)
- Promotions or discounted packages clearly marked as “Non-Refundable”
🤝 Our Commitment
We believe in honesty, fairness, and hospitality. We understand unexpected things happen, and we do our best to accommodate all genuine concerns. Our goal is to build trust — and your satisfaction is always a priority.
If you have questions about this policy or your specific case, please don’t hesitate to contact us.
Thank you for choosing [Your Hotel Name]. We look forward to hosting you and making your stay memorable.
✅ Need Help?
📩 Email: [kisarbaltistan@gmail.com]
📞 Phone: [+92-347-5152624]
🌐 Website: [kisarbaltistan.com]